Zambian Emerald Panna

We are committed to delivering your gemstone with complete care and spiritual readiness.
Loose gemstones are shipped within 5–7 business days.
Gemstones with rings are shipped within 7–10 business days, as crafting the ring takes additional time.
Please note, each gemstone undergoes a 2–3 day energization process before dispatch to ensure it's spiritually activated and ready for use.
Delivery timelines may vary slightly based on location and logistics.

We understand that plans can change. Since gemstones and jewellery involve immediate manufacturing or dispatch, certain conditions apply for cancellations, replacements, and refunds.
Cancellation Policy
For Rings & Pendants:
Manufacturing begins the day after your order is placed. Therefore:
• Within 1 day of placing your order → Full refund, no deductions.
• After 1 day → ₹900 will be deducted as a restocking fee to cover partial manufacturing and making charges already incurred.
• After Shipping → ₹2,150 will be deducted as restocking and shipping charges to cover manufacturing and insured shipping costs already incurred.
(This policy also applies to RTO or undelivered items.)

For Loose Gemstones:
Loose gemstone orders are usually dispatched the next day.
• Within 1 day of placing your order → Full refund, no deductions.
• Before Shipping → Full refund, no deductions.
• After Shipping → ₹1,250 will be deducted as insured shipping charges.
(This policy also applies to RTO or undelivered items.)

Replacement Policy
We do not initiate returns as a standard practice. However, in case of genuine damage or defect, we will be happy to offer a replacement within 7 days of delivery.
Please note that natural inclusions in gemstones are normal characteristics and will not be considered as damage or defect.
Steps to Follow for Replacement
• Record an unboxing video before opening the sealed package.
• Ensure the seal, packaging, and product are clearly visible in the video.
• If the product appears damaged or defective, share the unboxing video with our support team along with your replacement request.
Once the issue is verified, we will guide you through the replacement process.
⚠️ Claims without a valid unboxing video may not be eligible for replacement verification.

Refund Process
In cases where a refund is applicable (such as order cancellations or approved claims), the remaining amount after applicable deductions will be refunded to your original payment method.
Processing time may vary depending on your payment provider or bank.

Why This Policy?
Gemstones are high-value products that often move into manufacturing or dispatch shortly after an order is placed. These guidelines help maintain fairness, transparency, and security for both customers and our team.

Payment Methods

We accept all major credit and debit cards.

Net banking available for all leading banks.

UPI and wallets (PhonePe, Google Pay, Paytm) supported.

Easy Cardless EMI through UPI available – buy in simple installments without a credit card.

EMI options also available on select cards at checkout.

Cash on Delivery (COD) not applicable for gemstone orders.

You can order a gold ring or pendant made specially for you. An advance of ₹10,000 per gram is required at the time of booking. The final price will be calculated on the day your jewellery is ready, based on:

• The current gold rate
• The weight of your jewellery
• Applicable making charges
• Our gemstone expert will guide you through the process to make sure everything is perfect.
  Please note: Custom gold jewellery takes 2–3 extra days to make before it is dispatched.

We are committed to delivering your gemstone with complete care and spiritual readiness.

Loose gemstones are shipped within 5–7 business days.

Gemstones with rings are shipped within 7–10 business days, as crafting the ring takes additional time.

Please note, each gemstone undergoes a 2–3 day energization process before dispatch to ensure it's spiritually activated and ready for use.

Delivery timelines may vary slightly based on location and logistics.

We understand that plans can change. Since gemstones and jewellery involve immediate manufacturing or dispatch, certain conditions apply for cancellations, replacements, and refunds.

Cancellation Policy

For Rings & Pendants:

Manufacturing begins the day after your order is placed. Therefore:

• Within 1 day of placing your order → Full refund, no deductions.

• After 1 day → ₹900 will be deducted as a restocking fee to cover partial manufacturing and making charges already incurred.

• After Shipping → ₹2,150 will be deducted as restocking and shipping charges to cover manufacturing and insured shipping costs already incurred.

(This policy also applies to RTO or undelivered items.)

For Loose Gemstones:

Loose gemstone orders are usually dispatched the next day.

• Within 1 day of placing your order → Full refund, no deductions.

• Before Shipping → Full refund, no deductions.

• After Shipping → ₹1,250 will be deducted as insured shipping charges.

(This policy also applies to RTO or undelivered items.)

Replacement Policy

We do not initiate returns as a standard practice. However, in case of genuine damage or defect, we will be happy to offer a replacement within 7 days of delivery.

Please note that natural inclusions in gemstones are normal characteristics and will not be considered as damage or defect.

Steps to Follow for Replacement

• Record an unboxing video before opening the sealed package.

• Ensure the seal, packaging, and product are clearly visible in the video.

• If the product appears damaged or defective, share the unboxing video with our support team along with your replacement request.

Once the issue is verified, we will guide you through the replacement process.

⚠️ Claims without a valid unboxing video may not be eligible for replacement verification.

Refund Process

In cases where a refund is applicable (such as order cancellations or approved claims), the remaining amount after applicable deductions will be refunded to your original payment method.

Processing time may vary depending on your payment provider or bank.

Why This Policy?

Gemstones are high-value products that often move into manufacturing or dispatch shortly after an order is placed. These guidelines help maintain fairness, transparency, and security for both customers and our team.

Payment Methods

We accept all major credit and debit cards.

Net banking available for all leading banks.

UPI and wallets (PhonePe, Google Pay, Paytm) supported.

Easy Cardless EMI through UPI available – buy in simple installments without a credit card.

EMI options also available on select cards at checkout.

Cash on Delivery (COD) not applicable for gemstone orders.

You can order a gold ring or pendant made specially for you. An advance of ₹10,000 per gram is required at the time of booking. The final price will be calculated on the day your jewellery is ready, based on:

The current gold rate

The weight of your jewellery

Applicable making charges

Our gemstone expert will guide you through the process to make sure everything is perfect.

Please note: Custom gold jewellery takes 2–3 extra days to make before it is dispatched.