Privacy Policy
Privacy Policy
At Graha Shakti, operated by Shree Durga Jewellery
Enterprises, we respect your privacy and are committed to protecting your
personal information.
This Privacy Policy explains what information we collect
when you visit or use https://grahashakti.com
(“Website”), how we collect and use that information, when we may share it, and
the choices and rights available to you.
Our registered office is located at:
Shree Durga Jewellery Enterprises
1691 Kucha Jatmal, 3rd Floor,
Dariba Kalan, Chandi Chowk,
Delhi – 110006, India.
By accessing or using the Website, you acknowledge that you
have read and understood this Privacy Policy and agree to the collection and
use of your information as described below.
1. User Consent
This Privacy Policy may be updated from time to time to
reflect changes in our business practices, technology, applicable laws, or
regulatory requirements.
By accessing, browsing, registering on, or using the
Website, you expressly consent to the collection, storage, processing, use, and
disclosure of your information in accordance with this Privacy Policy.
If you do not agree with this Privacy Policy, please
discontinue your use of the Website and its services.
This Privacy Policy should be read together with our Terms
& Conditions, Refund & Return Policy, Shipping Policy,
and any other policies published on the Website.
2. Information We Collect
We may collect different types of information when you visit
our Website, create an account, place an order, contact us, subscribe to our
communications, or otherwise interact with Graha Shakti.
2.1 Personal Information
Depending on how you interact with us, we may collect
information such as:
- Full
name
- Email
address
- Mobile
or telephone number
- Billing
address
- Shipping
address
- Payment
and transaction-related information
- Date
of birth or other birth details, where voluntarily provided for relevant
services
- Information
submitted while communicating with our customer support team
- Reviews,
comments, photographs, or other content submitted by you
- Any
other information that you voluntarily provide to us
We use this information primarily to process orders, provide
services, communicate with you, provide customer support, and improve your
experience with Graha Shakti.
2.2 Device & Technical Information
When you visit our Website, certain information may
automatically be collected from the device or browser you use.
This may include:
- IP
address
- Browser
type and version
- Device
type
- Operating
system
- Time
zone
- Unique
device identifiers
- Approximate
location or geo-location information, where permitted
- Pages
and products viewed
- Search
terms or websites that referred you to our Website
- Date
and time of your visit
- Information
regarding how you interact with our Website
We refer to this information collectively as “Device
Information.”
3. Cookies & Similar Technologies
We may use cookies and similar technologies to improve the
functionality, performance, security, and user experience of our Website.
Cookies
Cookies are small data files stored on your device that may
contain a unique identifier. They help us understand how visitors use our
Website and enable certain Website features.
Log Files
Our systems may automatically record information such as
your IP address, browser type, internet service provider, referring and exit
pages, and date and time stamps.
Web Beacons, Pixels & Tags
We may use technologies such as web beacons, pixels, and
tags to understand Website activity, measure the effectiveness of our
communications and advertising, and improve our services.
You may be able to control or disable certain cookies
through your browser settings. However, disabling cookies may affect some
features or functionality of the Website.
4. How We Use Your Information
We may use the information we collect for legitimate
business purposes, including:
Order Processing
We use your information to:
- Process
and confirm your orders
- Process
payments
- Arrange
delivery and shipping
- Generate
invoices
- Provide
order confirmations
- Handle
returns, replacements, and refunds
- Provide
customer support
Communication
We may use your contact information to:
- Respond
to your enquiries
- Provide
customer support
- Communicate
regarding your orders
- Inform
you about important changes to our Website, services, or policies
- Send
service-related notifications
Marketing & Promotional Communications
Where you have provided the required consent, or where
otherwise permitted by applicable law, we may send you information about:
- New
products
- Offers
and promotions
- Services
- Newsletters
- Special
events
- Other
relevant communications from Graha Shakti
You may opt out of promotional communications at any time by
using the unsubscribe option provided in our communications or by contacting
us.
Fraud Prevention & Security
We may use your information to:
- Detect
and prevent fraudulent transactions
- Assess
potentially suspicious orders
- Protect
our Website and users
- Maintain
the security of our systems
Analytics & Research
We may use information to create statistical, analytical,
and aggregated data to understand customer behaviour and Website usage.
Where possible, such information may be anonymized or
aggregated so that it does not directly identify individual users.
Product & Service Improvement
We may use information to:
- Improve
our products and services
- Improve
Website functionality
- Develop
new products and services
- Understand
customer preferences
- Improve
recommendations and communications
- Evaluate
marketing and advertising campaigns
Reviews & User-Generated Content
If you voluntarily submit a product review, comment,
photograph, testimonial, or other content and make it publicly visible, we may
display, reproduce, publish, or use such content on our Website, social media
channels, marketing materials, or advertisements, subject to applicable law.
5. Sharing of Personal Information
We do not sell your personal information as a commodity.
However, we may share relevant information with trusted
third parties where reasonably necessary to operate our business and provide
services to you.
These third parties may include:
- Payment
service providers
- Courier
and logistics partners
- Website
hosting and technology providers
- Analytics
providers
- Marketing
and advertising service providers
- Customer
support providers
- IT
and security service providers
- Professional
advisors, auditors, or consultants
Third-party service providers may have access to personal
information only to the extent reasonably necessary to perform services on our
behalf and are expected to maintain appropriate confidentiality and data
protection standards.
We may also disclose information where required or permitted
by applicable law, including to:
- Government
authorities
- Law
enforcement agencies
- Courts
or regulatory authorities
- Legal
or judicial authorities
- Other
parties where disclosure is necessary to protect our legal rights,
property, users, or business
6. Accuracy of Information Provided by Users
You are responsible for ensuring that the personal
information you provide to Graha Shakti is accurate, complete, current, and not
misleading.
If any information provided by you changes, you should
update it or contact us where appropriate.
Graha Shakti will not be responsible for problems arising
solely from inaccurate, incomplete, outdated, or misleading information
provided by you.
7. Data Security
We take reasonable and appropriate measures to protect your
personal information against unauthorized access, misuse, alteration,
disclosure, or destruction.
However, no method of transmitting information over the
internet or storing electronic information can be guaranteed to be completely
secure.
Accordingly, while we take reasonable precautions to protect
your information, we cannot guarantee absolute security.
8. Payment Information
Payments made through the Website may be processed by
authorized third-party payment service providers.
Where payment information is processed by such providers,
the processing of that information may also be subject to their respective
privacy policies and terms.
We recommend that you review the applicable policies of the
payment service provider used for your transaction.
9. Newsletters & Promotional Communications
You may voluntarily subscribe to our newsletter or
promotional communications.
By subscribing, you agree to receive communications from
Graha Shakti regarding relevant products, services, offers, updates, or other
information.
Newsletter subscriptions are optional.
Frequency
We may send newsletters or promotional communications
periodically. We aim to keep the frequency reasonable and may modify the
frequency depending on our communication practices.
Unsubscribe
You may unsubscribe from promotional emails at any time by
clicking the unsubscribe link provided in the communication or by contacting
us.
Unsubscribing from marketing communications will not prevent
us from sending essential transactional or service-related communications, such
as order confirmations, payment updates, delivery notifications, or important
account information.
Changes to Newsletter Services
We reserve the right to modify, suspend, or discontinue our
newsletter or promotional communication services at any time.
We may also remove subscribers where we reasonably believe
that the subscription information is fraudulent, inaccurate, or violates
applicable terms or law.
10. Double Opt-In
Where applicable, we may use a confirmation or double
opt-in process for newsletter subscriptions.
You may receive a confirmation email requiring you to verify
your email address before your subscription becomes active.
11. Third-Party Websites & Services
Our Website may contain links to third-party websites,
applications, payment gateways, social media platforms, or other external
services.
Graha Shakti does not control the privacy practices of such
third parties.
Any information you provide directly to a third-party
website or service will be governed by that third party's privacy policy and
terms.
We recommend reviewing the privacy policies of third-party
services before providing them with personal information.
12. Do Not Track
Some web browsers offer a “Do Not Track” feature.
At present, our Website may not respond to all browser-based
Do Not Track signals or similar mechanisms. Our data collection and usage
practices remain governed by this Privacy Policy and applicable law.
13. Your Privacy Rights
Depending on applicable law and your location, you may have
certain rights concerning your personal information.
These may include the right to:
- Request
access to personal information we hold about you
- Request
correction or updating of inaccurate information
- Request
deletion of your personal information, subject to applicable legal
requirements
- Withdraw
consent where processing is based on consent
- Opt
out of promotional communications
- Raise
questions or concerns regarding our processing of your information
To exercise an applicable right, you may contact us using
the details provided in the Contact Us section.
We may need to verify your identity before processing
certain requests.
14. Data Retention
We retain personal information only for as long as
reasonably necessary for the purposes described in this Privacy Policy,
including to:
- Complete
transactions
- Provide
services
- Maintain
business and accounting records
- Resolve
disputes
- Prevent
fraud
- Comply
with legal, regulatory, tax, or accounting obligations
- Enforce
our agreements and policies
Where permitted by applicable law, you may request deletion
of your personal information.
However, certain information may need to be retained for a
specific period due to legal, regulatory, accounting, security, or legitimate
business requirements.
15. Children's Privacy
The Website is not intended to knowingly collect personal
information from children below the age of 14 years.
If you are under 14 years of age, please do not use our
services or provide personal information through the Website without
appropriate parental or legal guardian involvement.
If a parent or legal guardian believes that a child has
provided personal information to us without appropriate consent, they may
contact us.
Upon receiving a valid request, we will take reasonable
steps to review and, where appropriate, delete such information, subject to
applicable law.
16. Astrology & Birth Information
Certain Graha Shakti services or products may require
information such as date of birth, time of birth, or place of birth.
Where voluntarily provided, such information may be used to
provide relevant astrology-related services, calculations, recommendations,
forecasts, or other requested services.
We will handle such information in accordance with this
Privacy Policy and applicable law.
Any astrological interpretations, forecasts, predictions, or
recommendations provided through the Website are intended for informational and
belief-based purposes and should not be considered guaranteed outcomes.
17. Changes to This Privacy Policy
We may modify or update this Privacy Policy from time to
time to reflect:
- Changes
in our business practices
- Changes
in technology
- Changes
to our services
- Changes
in applicable laws or regulations
- Changes
in data protection requirements
Any updated version will be published on this page with a
revised “Last Updated” date.
We encourage you to review this Privacy Policy periodically
to remain informed about how we collect, use, and protect your information.
18. Contact Us
If you have questions about this Privacy Policy, wish to
exercise an applicable privacy right, or have a concern or complaint regarding
the handling of your personal information, please contact us.
Shree Durga Jewellery Enterprises
1691 Kucha Jatmal, 3rd Floor
Dariba Kalan, Chandi Chowk
Delhi – 110006, India
Email: care@grahashakti.com
Sales: +91-90910 96655
Website: grahashakti.com
We will make reasonable efforts to review and respond to privacy-related enquiries within a reasonable period.