Return & Refund Policy
Refund & Return Policy
Eligibility for Returns & Replacement
Customers may request a return or replacement within 7
days of receiving their order if the product is defective, damaged during
delivery, or an incorrect product has been received.
To be eligible for a return or replacement:
- The
product must be in its original, unused condition.
- The
product must be returned with its original packaging, tags,
certificates, and accessories, wherever applicable.
- Customers
must provide clear photos and/or videos showing the defect, damage,
or incorrect product received while initiating the return request.
- The
return will be picked up from the same address where the order was
originally delivered.
- For
missing-item cases, customers must contact us within 72 hours of
delivery. Claims reported after this period may not be entertained.
Non-Returnable Items
Products will not be eligible for return or replacement if:
- The
product has been used, worn, altered, or modified by the customer.
- The
product has been damaged after delivery due to misuse, negligence,
improper handling, or normal wear and tear.
- The
original packaging, tags, certificates, or accessories are missing,
wherever applicable.
- The
return request is made after the applicable return period.
Return & Replacement Process
1. Initiation
To initiate a return or replacement, contact our customer
support team at care@grahashakti.com with your order number, registered
contact details, and a description of the issue, such as defective, damaged, or
incorrect product.
Please include the required photos/videos as supporting
evidence.
2. Approval
Our team will review your request and the supporting
information provided. Once the request is approved, we will share the necessary
instructions for returning the product.
Do not ship the product back without receiving confirmation
from our team.
3. Return Shipping
Once the return is approved, follow the return instructions
provided by Graha Shakti.
Where applicable, a prepaid return shipping label will be
provided. The product must be securely packed in its original packaging to
prevent damage during transit.
4. Refund
For eligible products returned within the applicable 7-day
return period, the refund will be processed after the returned product has
been received and inspected.
Where applicable, customers may receive:
- Store
Credit equivalent to the value of the eligible returned product; or
- A
refund to the original payment method, subject to any applicable
processing or administrative charges.
If the product is confirmed to have been defective or
damaged at the time of delivery, the eligible amount will be refunded or
credited after successful inspection and processing.
For partial returns, only the value of the eligible
product(s) returned will be refunded or credited.
5. Replacement
If a replacement is approved and selected by the customer,
the replacement product will be shipped after the original product has been
received and successfully inspected.
Replacement orders are generally dispatched within 4 days
of receiving the returned product, subject to product availability.
Quality & Authenticity Guarantee
Authenticity
Graha Shakti is committed to providing genuine and
authentic products through its website, grahashakti.com. We source our
products from reliable and reputable suppliers and take reasonable measures to
ensure their authenticity and quality.
Where applicable, products may be accompanied by relevant
certificates, documentation, or authenticity information.
Quality
We strive to ensure that every product offered on Graha
Shakti meets our quality standards before being dispatched to customers.
However, products may have natural variations in colour,
texture, shape, finish, gemstones, or other characteristics, particularly where
natural materials or gemstones are involved. Such variations may not
necessarily be considered defects.
Product Benefits Disclaimer
While Graha Shakti ensures the quality and authenticity of
the products sold through our website, we do not guarantee any specific
results, benefits, effects, or outcomes from the use or wearing of any
product.
Individual experiences and results may vary depending on
several factors and personal circumstances.
Products cannot be returned or replaced solely because the
customer does not experience a particular expected benefit or result.
Important Note
All return, replacement, and refund requests are subject to
verification and approval by Graha Shakti.
We reserve the right to reject a return or replacement
request if the product does not meet the eligibility requirements mentioned in
this policy or if the issue cannot be reasonably verified.
Contact Information
For questions or assistance regarding returns, replacements,
refunds, or product quality, please contact our customer support team:
Website: grahashakti.com
Email: care@grahashakti.com
Customer Support: +91 90910 96655
Our customer support team will be happy to assist you with
your purchase and any return, replacement, or refund-related queries.