Shipping Policy
Shipping Policy
At Graha Shakti, we are committed to ensuring that
your order is processed, packed, and delivered safely and efficiently. This
Shipping Policy explains our order processing, shipping, delivery timelines,
and related procedures for purchases made through grahashakti.com.
1. Order Processing
Once your order has been successfully placed and payment has
been confirmed, our team will process your order for dispatch.
Orders are generally processed within [1–3 business days],
subject to product availability and successful verification of the order.
Orders placed on Sundays, public holidays, or other
non-working days may be processed on the next business day.
In certain cases, additional processing time may be required
for customized, made-to-order, personalized, or special products. Any
applicable additional timeline will be communicated to the customer.
2. Shipping & Delivery
We currently deliver orders to addresses within India,
subject to serviceability of the delivery location.
Estimated delivery time is generally [3–7 business days]
after dispatch.
The actual delivery time may vary depending on:
- Delivery
location
- Courier
availability
- Product
availability
- Weather
conditions
- Public
holidays
- Transportation
delays
- Remote
or difficult-to-service locations
- Government
restrictions
- Other
circumstances beyond our reasonable control
The delivery timeline displayed during checkout or
communicated by our team should be treated as an estimated timeline and not a
guaranteed delivery date unless expressly stated otherwise.
3. Shipping Charges
Shipping charges, if applicable, will be displayed at the
time of checkout before the order is placed.
From time to time, Graha Shakti may offer free shipping on
selected products, orders above a specified value, or during promotional
periods.
Any applicable shipping offer will be subject to the terms
and conditions specified with the offer.
4. Order Tracking
Once your order has been dispatched, we may provide you with
a tracking number or tracking link through email, SMS, WhatsApp, or other
available communication channels.
You may use the tracking information to monitor the status
of your shipment through the applicable courier or logistics partner.
Tracking information may take some time to become active
after the shipment has been handed over to the courier.
5. Delivery Address
Customers are responsible for providing a complete and
accurate delivery address and valid contact details while placing an order.
Please ensure that the following information is correct:
- Full
name
- House/Flat/Shop
number
- Building
or street details
- Locality
- City
- State
- PIN
code
- Valid
mobile number
Graha Shakti will not be responsible for delays, failed
deliveries, additional shipping costs, or returned shipments caused by
incorrect, incomplete, or inaccurate delivery information provided by the
customer.
6. Delivery Attempts
Our logistics partners may make multiple attempts to deliver
your order.
If delivery cannot be completed because:
- The
recipient is unavailable,
- The
address is incorrect or incomplete,
- The
customer refuses delivery,
- The
phone number is unreachable, or
- The
delivery location is not accessible,
the shipment may be returned to Graha Shakti.
In such cases, additional shipping or re-delivery charges
may apply, where applicable.
7. Delayed Delivery
Although we make reasonable efforts to deliver orders within
the estimated timeline, delays may occasionally occur due to circumstances
beyond our control.
These may include:
- Severe
weather
- Natural
disasters
- Transportation
disruptions
- Strikes
or labour disruptions
- Government
restrictions
- Public
holidays
- Courier
or logistics issues
- Unexpected
operational disruptions
- Incorrect
delivery information
- Other
force majeure events
If your order is significantly delayed, please contact our
customer support team so that we can assist you in checking the shipment
status.
8. Damaged Package at the Time of Delivery
Customers are advised to carefully inspect the package at
the time of delivery.
If the package appears visibly damaged, tampered with,
opened, or otherwise compromised, please:
- Take
clear photographs and/or videos of the package before opening it.
- Record
the condition of the packaging and shipping label.
- Contact
Graha Shakti customer support as soon as possible.
- Do
not discard the original packaging until the matter has been resolved.
Any claim relating to a damaged product should be reported
within the period specified in our Refund & Return Policy.
9. Missing or Incorrect Items
If you receive:
- A
missing item,
- An
incorrect product,
- A
missing accessory,
- A
damaged product, or
- A
package containing fewer items than ordered,
please contact us within 72 hours of delivery.
Customers may be required to provide photographs, videos,
packaging details, order information, or other supporting evidence to enable us
to investigate the issue.
Claims submitted after the applicable reporting period may
not be entertained.
10. International Shipping
Unless specifically stated on the Website, Graha Shakti
currently does not guarantee international delivery.
If international shipping is made available for selected
products or destinations, additional shipping charges, taxes, customs duties,
import duties, or other charges may apply.
Such charges, where applicable, may be payable by the
customer unless expressly stated otherwise.
International deliveries may also be subject to the laws,
customs regulations, and import restrictions of the destination country.
11. Products Requiring Additional Processing Time
Certain products may require additional time for:
- Customization
- Personalization
- Special
packaging
- Product
preparation
- Certification
- Quality
inspection
- Made-to-order
manufacturing
- Other
specific requirements
Where applicable, the estimated processing or dispatch
timeline will be mentioned on the relevant product page or communicated to the
customer.
12. Order Cancellation Before Dispatch
If you wish to cancel an order before it has been
dispatched, please contact our customer support team as soon as possible.
Cancellation requests will be considered subject to the
status of the order.
Once an order has been dispatched, cancellation may no
longer be possible and the request may instead be handled under our Refund
& Return Policy, where applicable.
13. Refused or Undelivered Shipments
If an order is refused by the customer or cannot be
delivered because of reasons attributable to the customer, the shipment may be
returned to Graha Shakti.
Any refund or re-shipment in such circumstances will be
subject to our applicable policies and may be adjusted for shipping, return
shipping, or other applicable charges.
14. Shipping Partners
Graha Shakti may use third-party courier and logistics
companies to deliver orders.
Once an order has been handed over to the logistics partner,
certain aspects of delivery, including transit time and delivery attempts, may
be governed by the courier's operational processes.
We will, however, make reasonable efforts to assist
customers in resolving delivery-related issues.
15. Delivery Confirmation
An order may be considered delivered once the applicable
courier or logistics partner records the shipment as delivered to the address
provided by the customer.
If you believe an order has been incorrectly marked as
delivered but has not been received, please contact us promptly so that we can
investigate the matter with the relevant logistics partner.
16. Force Majeure
Graha Shakti shall not be responsible for delays or failure
to deliver an order caused by circumstances beyond our reasonable control.
Such circumstances may include natural disasters, floods,
fires, epidemics, pandemics, war, civil unrest, strikes, government
restrictions, transportation disruptions, courier failures, or other unforeseen
events.
17. Relationship with Refund & Return Policy
This Shipping Policy should be read together with our Refund
& Return Policy and Terms & Conditions.
Any claim relating to defective, damaged, incorrect, or
missing products will be handled in accordance with the applicable provisions
of our Refund & Return Policy.
18. Changes to This Shipping Policy
Graha Shakti reserves the right to modify or update this
Shipping Policy from time to time.
Any changes will be published on this page with the revised “Last
Updated” date.
Customers are encouraged to review this policy periodically
for the latest information.
19. Contact Us
For questions regarding your order, delivery, shipment
tracking, or shipping-related concerns, please contact us:
Shree Durga Jewellery Enterprises
1691 Kucha Jatmal, 3rd Floor
Dariba Kalan, Chandi Chowk
Delhi – 110006, India
Email: care@grahashakti.com
Sales: +91-90910 96655
Website: grahashakti.com