Terms & Conditions

Terms & Conditions

Welcome to Graha Shakti. These Terms & Conditions (“Terms”) govern your access to and use of grahashakti.com (“Website”) and the purchase of products and services offered through the Website.

By accessing, browsing, registering on, or purchasing from the Website, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the Website.

1. About Graha Shakti

Graha Shakti is an online platform offering products related to astrology, spirituality, wellness, and/or related categories.

The Website is operated by [Legal Entity Name], having its registered office at [Registered Address] (“Graha Shakti”, “we”, “us”, or “our”).

2. Eligibility

By using this Website, you represent that:

• You are at least 18 years of age; or
• You are accessing the Website under the supervision and consent of a parent or legal guardian.
• The information provided by you during registration, ordering, or communication with us is accurate, complete, and up to date.
• You have the legal capacity to enter into a binding agreement under applicable law.

3. Website Usage

You agree to use the Website only for lawful purposes.

You must not:

• Use the Website for any fraudulent, unlawful, or unauthorized purpose.
• Attempt to gain unauthorized access to the Website, its systems, servers, or databases.
• Copy, reproduce, modify, distribute, or commercially exploit Website content without written permission.
• Upload or transmit viruses, malware, harmful code, or other malicious material.
• Interfere with the security, functionality, or operation of the Website.
• Use another person's account or personal information without authorization.
• Place orders using false, misleading, or fraudulent information.

We reserve the right to restrict, suspend, or terminate access to the Website if we believe that these Terms have been violated.

4. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, availability, and other information displayed on the Website are accurate.

However:

• Product images may vary slightly from the actual product due to photography, lighting, screen settings, and display resolutions.
• Products made from natural materials, gemstones, crystals, metals, or other naturally occurring materials may have variations in colour, texture, size, pattern, or appearance.
• Packaging and product presentation may occasionally differ from the images displayed on the Website.
• We reserve the right to correct errors, inaccuracies, or omissions at any time.

The availability of a product displayed on the Website does not guarantee that it will remain available until your order is completed.

5. Prices

All prices displayed on the Website are in Indian Rupees (INR) unless otherwise specified.

Prices may include or exclude applicable taxes, shipping charges, or other fees, as specifically indicated during checkout.

We reserve the right to change product prices at any time without prior notice. Any price change will not affect an order that has already been successfully confirmed, except where required by applicable law or in cases of obvious pricing errors.

6. Orders

When you place an order through the Website, you agree to provide accurate information necessary for processing and delivering your order.

After placing an order, you may receive an order confirmation through email, SMS, WhatsApp, or other communication channels.

An order confirmation does not necessarily constitute final acceptance of the order. We reserve the right to cancel or refuse an order, including where:

• The product is unavailable.
• There is an error in product information or pricing.
• The transaction appears fraudulent or unauthorized.
• The delivery address is incomplete or invalid.
• We are unable to process the order for operational or legal reasons.

If an order is cancelled after payment has been received, the applicable amount will be refunded in accordance with our refund policy.

7. Payment

Payments may be processed through third-party payment gateways and other payment methods made available on the Website.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Graha Shakti does not knowingly store complete card, banking, or other sensitive payment credentials on its own systems where such information is processed directly by authorized payment service providers.

You agree not to use fraudulent payment methods or attempt unauthorized transactions.

8. Shipping & Delivery

We will make reasonable efforts to dispatch and deliver orders within the estimated timelines displayed on the Website or communicated at the time of purchase.

Delivery timelines may be affected by factors including:

• Incorrect or incomplete delivery information.
• Weather or natural events.
• Public holidays.
• Logistics or courier delays.
• Transportation disruptions.
• Government restrictions.
• Events beyond our reasonable control.

Once an order has been handed over to the delivery partner, delivery may be subject to the terms and processes of the relevant courier service.

Customers are responsible for providing an accurate delivery address and contact details.

9. Returns, Replacements & Refunds

Returns, replacements, and refunds are governed by our Refund & Return Policy, which forms an integral part of these Terms.

Customers should review the Refund & Return Policy before placing an order.

Eligibility may depend on factors including the product category, condition of the product, time elapsed since delivery, and the nature of the issue.

10. Product Authenticity & Quality

Graha Shakti is committed to offering authentic and quality products.

Where applicable, products may be accompanied by certificates, documentation, or other information relating to their authenticity or characteristics.

However, products made from natural gemstones, crystals, metals, or other natural materials may contain natural variations. Such variations do not necessarily constitute defects.

Customers are advised to carefully review the product description, specifications, photographs, and other information before placing an order.

11. Astrology, Spiritual & Product Benefit Disclaimer

Certain products or content available through Graha Shakti may be associated with astrology, spirituality, traditional beliefs, rituals, or cultural practices.

Any descriptions relating to astrological, spiritual, energetic, metaphysical, traditional, or similar benefits are provided for informational, cultural, traditional, or belief-based purposes only.

Graha Shakti does not guarantee that any product will:

• Change a person's destiny or circumstances.
• Cure, diagnose, prevent, or treat any medical or psychological condition.
• Guarantee financial, professional, relationship, business, or personal success.
• Produce a particular spiritual, astrological, energetic, or metaphysical result.

Individual experiences and outcomes may vary.

Nothing available on the Website should be considered a substitute for professional medical, legal, financial, psychological, or other qualified professional advice.

12. Intellectual Property

All content available on the Website, including but not limited to:

• Logos and trademarks
• Brand names
• Product photographs
• Graphics
• Website design
• Text and descriptions
• Videos
• Illustrations
• Articles and blogs
• Software and code
• Page layouts
• Marketing materials

is owned by or licensed to Graha Shakti and is protected under applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, transmit, sell, or commercially exploit such content without prior written permission.

13. User Accounts

Certain features may require you to create an account.

You are responsible for:

• Maintaining the confidentiality of your login credentials.
• Providing accurate account information.
• Updating your information when necessary.
• All activities carried out through your account.

You must notify us promptly if you believe that your account has been accessed without authorization.

Graha Shakti shall not be responsible for losses resulting from your failure to maintain the confidentiality of your account credentials.

14. User Reviews & Content

If you submit reviews, feedback, photographs, comments, testimonials, or other content to Graha Shakti, you represent that:

• The content is accurate to the best of your knowledge.
• You have the right to submit the content.
• The content does not violate any third-party rights.
• The content does not contain unlawful, abusive, defamatory, obscene, or misleading material.

By submitting such content, you grant Graha Shakti a non-exclusive, royalty-free, worldwide right to use, reproduce, display, publish, and distribute the content for legitimate business, marketing, and promotional purposes, subject to applicable law.

We reserve the right to remove content that violates these Terms or applicable law.

15. Third-Party Services & Links

The Website may contain links to third-party websites, payment gateways, logistics providers, social media platforms, or other services.

These third-party services are operated independently and may have their own terms, policies, and privacy practices.

Graha Shakti does not control and is not responsible for the content, availability, security, or practices of third-party websites or services.

16. Promotions & Offers

From time to time, Graha Shakti may offer discounts, promotional codes, coupons, special offers, or other promotional programs.

Unless otherwise stated:

• Promotions may be subject to specific terms and conditions.
• Promotional offers cannot necessarily be combined.
• Offers may be limited to specific products, customers, payment methods, or periods.
• We reserve the right to modify or withdraw an offer where permitted by law.

Any promotional offer that has specific terms will be governed by those terms.

17. Privacy

Your use of the Website is also governed by our Privacy Policy.

By using the Website, you consent to the collection, use, storage, and processing of your information as described in our Privacy Policy and applicable law.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Graha Shakti shall not be liable for indirect, incidental, special, consequential, or punitive losses arising from or related to:

• Your use or inability to use the Website.
• Delays in delivery caused by third parties or circumstances beyond our reasonable control.
• Your use or reliance on information provided on the Website.
• Any interruption, technical error, or temporary unavailability of the Website.
• Any individual outcome or result associated with the use of our products or services.

Nothing in these Terms shall exclude or limit liability that cannot legally be excluded or limited under applicable law.

19. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Graha Shakti, its owners, employees, representatives, affiliates, service providers, and partners from claims, losses, liabilities, damages, costs, and expenses arising from:

• Your violation of these Terms.
• Your misuse of the Website.
• Your violation of applicable laws.
• Your infringement of any third-party intellectual property or other rights.
• Information or content submitted by you.

20. Force Majeure

Graha Shakti shall not be responsible for any delay, failure, or interruption caused by circumstances beyond its reasonable control, including natural disasters, fire, flood, epidemic, pandemic, war, civil unrest, strikes, governmental restrictions, internet or telecommunications failures, transportation disruptions, or other unforeseen events.

21. Suspension or Termination

We may suspend or terminate your access to the Website or cancel your account or orders if:

• You violate these Terms.
• We reasonably suspect fraudulent or unauthorized activity.
• Your conduct may harm Graha Shakti, other customers, or third parties.
• Required by law or regulatory authorities.

Termination shall not affect rights or obligations that accrued before termination.

22. Changes to These Terms

Graha Shakti may update or modify these Terms from time to time.

Any updated Terms will be published on this Website with the revised “Last Updated” date.

Your continued use of the Website after the updated Terms are published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

23. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from or relating to these Terms or your use of the Website shall be subject to the jurisdiction of the competent courts at [City, State, India], unless otherwise required by applicable law.

24. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

25. Entire Agreement

These Terms, together with the Privacy Policy, Refund & Return Policy, Shipping Policy, and any other policies displayed on the Website, constitute the agreement between you and Graha Shakti concerning your use of the Website and purchase of products.

26. Contact Us

If you have any questions, concerns, or complaints regarding these Terms or our Website, please contact us:

Graha Shakti
Website: grahashakti.com
Email: care@grahashakti.com
Phone: +91-90910 96655
Registered Office: Shree Durga Jewellery Enterprises,
1691 Kucha Jatmal (3rd floor),
Dariba Kalan, Chandi Chowk,
Delhi-110006 .

We will make reasonable efforts to address your queries and concerns in a timely manner.